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How long does it take to receive an order?

 

Our fine art prints are printed individually on demand. By doing this we ensure all our prints are in perfect condition when we ship them. As a result,fine art orders prints will dispatch within 5-7 business days.  

 

How are the paintings and fine art prints packaged and posted? 

 

Originals and prints will be shipped flat in a padded envelope and packaged in cardboard panels to avoid any damage during transit. Under some rare circumstances, we might need to roll the prints to ship them in a tube, but I'll always try to ship them flat. All our orders are shipped via An Post Standard. 

 

Can I buy your artwork directly from you instead of online? 

 

Yes you can. If you live in Cork (Republic of Ireland) or nearby, we can arrange to meet up in person so that you can get your order, saving waiting time and delivery charges. If you'd like to do this, please contact me letting me know which artwork you'd like to purchase, a suitable day and time to meet up and your contact details.

 

Can I get a fine art print in a different size than the ones you offer on your website?

 

Yes. If you'd like to purchase a fine art print in a different size, please contact me and tell me which artwork you'd like to purchase and which size you are interested in and I'll get it printed for you. 

 

How are your fine art prints printed? 

 

All our fine art prints are printed in a printing studio specialized in Giclée Fine Art Prints. using a matte, textured and acid-free paper.  As a result, all our prints have deep, rich, vivid colors, enhanced by the textured paper. 

 

How much is postage and packaging?

 

We charge a flat fee of 5€ per  order to any address in any country of the world. This way everyone can enjoy ordering from The Man in The Hat Store at the same prices! And if your order is over 70 €, you'll automatically enjoy Free Delivery at the checkout!

 

Are your art prints part of a limited series?

 

No, they aren’t. I want to make all my artwork available to everyone at an affordable price, and with no stock limitations. All fine art prints will be hand-signed on the back. 

 

How can I pay for my order?

 

All orders are processed and payed via PayPal. PayPal is an extremely secure payment platform with millions users. If you have a PayPal account you can use your PayPal balance or bank account to pay for your order. If you don't have a PayPal account, you can simply checkout and pay with your credit card.

 

I haven’t received my order. What do I do?

 

In my experience most of the times parcels are delayed, not lost, so I'd ask you wait a reasonable amount of time to make sure your order is not still in transit. If after this time you still haven't received your order, please contact me and I'll sort it out. 

 

I'm not happy with the product I've received. Can I return it?

 

Yes, of course. If you are not happy with the products received, you can contact me within 7 days after receiving your order, and I will provide you with the details to return your order. We will issue a full refund via PayPal upon receiving your return, provided the items are in good condition. If you are returning your order, please let me know why so that I can improve my products and services. 

 

My order has arrived but the goods are damaged. What do I do?

 

Please contact me and let me know what the problem is, including a detailed description of the damage if possible so that I can understand what the problem is and I'll do my best to resolve the problem. 

 

Do you have any other questions not covered here? Then, please contact me.

 
 
 
 
 
 
 
 
 
 
 

© 2015 by Antonio Bernal.